Oulun Electric Customer Service Agreement

Preface

Oulun Electric User Service Agreement (hereinafter referred to as "This Agreement") is a zhejiang Oulun Electric Co., LTD. (registered address: Yuhang Economic Development Zone, Hangzhou city, Zhejiang Province; Contact address:NO.17 Tangmei Road,Yuhang Economic Developent Zone, Hangzhou city, Zhejiang Province, hereinafter referred to as "we") and/or its affiliates are responsible for providing services to customers (including members of Oulun Electric, registered users and visitors of Oulun Electric products and/or services, and other consumers using Oulun Electric products and/or services, etc.), The service agreement applicable to the provision of online products and/or services (" Oulun Electric Products and/or Services ") by you on the Oulun Electric Platform.

This Agreement constitutes a prerequisite for your use of Oulun Electric products and/or services. Please read the terms of this Agreement carefully before using Oulun Electric products and/or services. We kindly remind you that we have highlighted in bold and/or underlined the terms of this Agreement which (may) have a significant bearing on your rights and interests. Please pay attention to and focus on reading them.

This agreement provides us with a generic user service agreement for providing Oulun Electric products and/or services to you through the Oulun Electric platform. This Agreement shall, from the date of release, replace the user service agreements (if any) of The Web terminal, App client, wechat official account, wechat mini program and other client terminals. Due to Oulun electrical products and/or services of the sort is more, the corresponding function is different, and different service for specific products and/or services, we may also develop a specific user service agreement (hereinafter referred to as the "specific agreement"), in order to spell out in more detail to you specific Oulun electrical products and/or services. In addition, various Oulun electrical products and/or services may also contain for the specific rules of services/functions of the products (hereinafter referred to as the "specific rules"), including Oulun electrical products and/or service the operation guidance and displayed as Oulun electrical products and/or services from time to time to update and development and the need to show you rules, process, etc.

Specific agreements and/or specific rules form an integral part of this Agreement and have the same effect as this Agreement. In the event of any conflict between this Agreement and any particular agreement and/or rules, the specific Agreement and/or rules shall prevail. For matters not mentioned in specific agreements and/or specific rules, this Agreement shall prevail.

Your use of Oulun Electric products and/or services (including but not limited to downloading, installing, starting, browsing, registering, logging in, using, paying for, free trial or experience) (hereinafter referred to as "Use Behavior") indicates your agreement to this Agreement and/or specific agreements and/or specific rules. If you are not willing to accept this Agreement and/or specific agreements and/or specific rules, please do not use any Oulun Electric products and/or services.

If you continue to use Oulun Electric products and/or services after this Agreement and/or specific agreements and/or specific rules have been updated, you agree to be bound by the updated Agreement. If you do not accept the updated agreement and/or specific agreement and/or specific rules, please do not use Oulun electrical products and/or services, or only to the extent permitted by technology, use unupdated versions of Oulun Electrical products and/or services. Oulun electric products and/or services are suitable for adult users over 18 years of age. Minors are required to use Oulun electric products and/or services under the guidance of a guardian.

If you have any doubts or need to consult other relevant matters during reading this Agreement, you can contact our customer service or email (see Article 16 of this Agreement for details), and we will answer you as soon as possible.

directory

I. Service description

2. Account rules

Rights and obligations of users

Points, grades, welfare and lucky draw

Five, advertising,

Price policy and payment method

7. Orders and logistics

Intellectual property rights

Ix. Personal information protection

Protection of minors

11. Cyber security

Xii. Modification and Termination of the Agreement

Xiii. Responsibilities and Limitations

14. Liability for breach of contract

Xv. Notice

16. Contact Information

17. Dispute resolution

18. Supplementary Provisions

19. Definition of keywords

I. Service description

Under this agreement, we provide Oulun electrical products and/or services to you in the following ways :(1) introduce Oulun electrical products and/or services and provide corresponding services through the official website of Oulun electric; (2) Provide Oulun electric products and/or services other than the official website of Oulun Electric through various clients; (3) any software related to the above two categories of products and/or services; (4) Other Oulun electrical products and/or services we provide to you from time to time.

The specific types of Oulun electrical products and/or services we provide to you through our Oulun Electrical platform include:

1. Oulun Electric official website

We provide you with a brief introduction of Oulun Electric company, introduction and support of Oulun electric products and/or services, as well as links to the official online mall and other content through the official website of Oulun Electric.

2. Wechat platform of Oulun Electric

"Oulun Electric wechat Platform" refers to the collective name of oulun Electric operated by Oulun Electric, which is composed of oulun Electric wechat public account, micro mall mini program, member center mini program, etc., and provides Oulun Electric products and/or service mode through wechat open platform. We provide you with products browsing, online purchase, installation warranty, online insurance (electronic card), membership services, customer complaints and statistical analysis services through our wechat platform.

3. Online customer service complaint service

We provide you with product consultation, installation report and repair, complaint report and other services through our wechat platform. You can contact us through the built-in online customer service and installation warranty channels of Oulun Electric Wechat platform, and we will reply to your demands as soon as possible.

4. Other Oulun electrical products and/or services

We will also provide products and/or services to you through other Oulun Electric platforms updated from time to time. We will inform you of the specific situation in a timely manner through page display details and other ways and subject to the actual display.

For the specific display of the above items of Oulun electric products and/or services, please go to the Oulun electric platform to check.

ou understand and agree that any content separated from Oulun electrical products and/or services by malicious cracking or other illegal means does not belong to Oulun Electrical products and/or services as agreed herein. All the legal consequences arising therefrom shall be held responsible by the perpetrator, and we will investigate the perpetrator's legal responsibility in accordance with the law. You understand and agree that this Agreement may be changed (including but not limited to modification, replacement or upgrade) due to changes in national policies, Oulun Electric products and/or services themselves and the environment in which this Agreement is performed. The modified agreement will be posted on the appropriate location of Oulun Electric platform (including but not limited to announcements and messages within Oulun Electric Platform) for announcement.

Your use of Oulun Electric products and/or services may involve the provision of related services by third parties (such as third-party payment tools and other third party SDKS). You understand and agree that, unless otherwise provided by law, we shall not be liable for disputes or risks arising between you and third parties if you directly enter into contractual relationships with third parties as a result of your use of third party services (for example, you have signed a third party user service agreement with a third party payment tool, etc.). We kindly remind you that before you accept the services of any third party, please carefully read the user service agreement, privacy policy and other legally valid documents concluded between you and the third party.

2. Account rules

(I) Account registration

You understand and agree to fully use the electrical products and/or services, you may need to be registered in some Oulun electric platform related account, to avoid doubt, for convenience, context refers to the above all for the use of Oulun electrical products and/or services and registered account are collectively referred to as "Oulun electric account", but it does not mean that all accounts have consistency, Or all the above accounts can communicate with each other.

You understand and agree that for Oulun Electric products and/or services that require a user's registered account to be used, the "Oulun Electric Account" represents your credentials for using the relevant Oulun Electric products and/or services as a registered user. Some Oulun electric platforms allow unregistered users to browse, but some functions are limited, depending on the actual function Settings of specific Oulun electric products and/or services.

After you register your Oulun Account, you will normally log in by using your registered mobile phone number plus your mobile verification code. You must keep the verification code sent to you by Oulun Electric client strictly confidential, and Oulun Electric will not be liable for any loss caused by your disclosure of the verification code.

(2) Account management

You should ensure that the registration information you fill in is true, accurate, complete and legal. If there is any change to your registration information, please timely supplement and correct the relevant information. If your registration information is false, vague, missing or illegal, we have the right to suspend or terminate the provision of some or all of Oulun Electric products and/or services to you. You shall be solely responsible for any loss caused by your failure to provide true information or timely update information, and Oulun Electric shall not assume any responsibility for this. If your failure to provide true information or timely update information causes damage to the rights and interests of you or a third party, Oulun Electric will not bear all legal liabilities. Oulun Electric reserves the right to take legal action against you or a third party if any damage is caused to Oulun electric's interests.

You understand and agree that when you apply for registration and subsequent use of "Oulun Electric Account", the account nickname, profile picture and other registration information you submit shall not contain any content that is illegal, violates social customs or violates the rights and interests of us or others. We have the right to check the legality of the registration information you submitted. If there is any violation of laws, social customs or infringement of our and other people's rights and interests, we have the right not to register. If you have registered your account or there is illegal or bad information in the registration information you submitted, we have the right to unilaterally take warning, correction within a time limit, temporary closure, permanent closure and other measures without notice, and you shall bear all the responsibilities caused thereby.

You understand and agree that you will not use any means to maliciously register the "Oulun Electric Account" (including but not limited to using invalid mobile phone number, using other people's mobile phone number for malicious registration) or use the "Oulun Electric Account" to conduct illegal activities, disturb, harass, deceive other users or commit other acts in violation of this Agreement. We have the right to unilaterally take warning, correction within a time limit, temporary closure, permanent closure and other measures against the accounts with the above behaviors without notice, and you shall bear all the responsibilities caused thereby. At the same time, we have the right to refer these acts to the judicial authorities.

(3) Account keeping

You understand and agree that the ownership of the Oulun Electric Account belongs to us and that you have the right to use the Oulun Electric Account only to the extent permitted by this Agreement. You are responsible for all actions that occur under your account. You should keep your "Oulun Electric Account" and password properly. Unless expressly provided by law, you are not allowed to donate, transfer, lend, rent, sell, share and use your "Oulun Electric Account" with others, or conduct valuable transactions. Otherwise, we have the right to unilaterally take warning, correction within a time limit, temporary closure, permanent closure and other measures according to the actual situation, and you shall bear all the responsibilities caused thereby.

If you find that your "Oulun Electric Account" and/or password are used illegally or abnormally by others, you shall immediately contact customer service or send us an email or other means (refer to Article 16 of this Agreement) to notify us, otherwise all use of this account will be regarded as your own behavior. When you notify us, you should provide your true and valid identification materials to prove your registered user identity. If the materials provided by you are not true or do not meet the requirements, you may not pass our account security verification, which will lead to account retrieval failure, and the corresponding risks and losses will be borne by you.

To ensure the security of your account, we may periodically or irregularly verify your account in different ways, including but not limited to input verification code authentication and short message authentication. If you are unable to complete the verification or refuse to do so, we may reasonably suspect that your "Oulun Electric Account" is abnormal or stolen, and may suspend services to you or take further measures. If you think you have the relevant evidence to prove that your account does not exist anomalies, please contact with customer service or send E-mail to us and so on (see article 16 of this agreement) to contact us, you to contact us at the same time should provide you with a real and effective identity certificate, to prove that your registered user identity. We will evaluate and deal with it in a timely manner so as not to affect your normal use of Oulun electric products and/or services.

(iv) Account cancellation

You have the right to cancel your Oulun Electric account. You may cancel your "Oulun Electric Account" through customer service telephone (refer to Article 16 of this Agreement) or online customer service (if supported by relevant products) (except as otherwise provided by laws and regulations or this Agreement). Please note that canceling your account is irreversible. Once you cancel your account:

1. You will not be able to log in or use "Oulun Electric Account" or the corresponding Oulun Electric products and/or services provided by us for you;

2. It is deemed that you have automatically given up your existing rights and interests (including but not limited to giving up existing membership points, grades and benefits, etc.). We cannot help you retrieve any content or information related to your Oulun Electric Account, such as your personal information and historical information (including but not limited to membership points, grades and benefits, etc.). Even if you obtain a new Oulun Electric account by registering again, you cannot claim to use the previously owned service without paying again just because you purchased the unlimited use service. Therefore, you are advised to back up all information and data related to the account to be deregister before performing this operation.

After careful consideration, if you still need to cancel your Account, you must also meet the following conditions when canceling your Oulun Electric Account:

1. Your "Oulun Electric Account" has no disputes, including complaints and reports;

2. Your Oulun Account is in normal use, and when you submit the cancellation request, your Oulun Account has no restricted records;

3. Your "Oulun Electric Account" must be unbound from other related accounts (if any), and you can contact our customer service to unbind your account in the way described in Article 16 of this Agreement.

From the application for cancellation of "Oulun electric account" at the end of the logout success during this period, if your Oulun electrical accounts in dispute or disputes, including but not limited to, complaints and reports, litigation, arbitration, organs of state has the right to investigate and so on, we shall have the right to suspend or terminate your Oulun electric account cancellation process, without having to get your approval separately.

We remind you that your cancellation of your Oulun Electric Account does not release or mitigate any liability arising from your use of your Oulun Electric Account prior to your cancellation.

Rights and obligations of users

(1) User rights

You may use Oulun Electric products and/or services only to the extent expressly authorized by us under this Agreement. During your use of Oulun Electric products and/or services, you have the right to:

1. In accordance with the terms and rules of this Agreement, the use of Oulun Electric products and/or services, at any time to us with comments and suggestions related to Oulun Electric products and/or services, to help us better provide services to you. If you have any questions or dissatisfaction, you can contact customer service, send us an email or other ways (refer to Article 16 of this Agreement) to give us feedback, we will answer you as soon as possible.

2. You may consult us with respect to Oulun electrical products and/or services and are entitled to reasonable technical support from us with respect to Oulun electrical products and/or services, provided that such consultation or support obligations shall not exceed our reasonable capacity.

3. You may upload text, pictures and other content within the scope permitted by Oulun Electric Platform, but the content you upload shall not violate laws and regulations, infringe upon the legitimate rights and interests of third parties, violate the provisions of this Agreement or commit other improper acts.

We reserve the right to review the content you upload to Oulun Electric Platform by ourselves or entrust a qualified third party. If the content you upload is suspected of being in the above improper circumstances, we will unilaterally reject your upload, directly block or delete relevant information without notice. You shall bear all the adverse consequences caused by the above, and we shall not bear any loss caused by your improper behavior. If your actions cause adverse consequences to us, you shall be responsible for eliminating the effects and compensate us for all losses incurred thereby, including but not limited to property damage compensation, reputation damage compensation, attorney fees, transportation expenses and other reasonable expenses incurred due to rights protection.

You understand and agree that we have the right to store your uploaded content. You authorize us to make reasonable use of your uploaded content, including but not limited to product analysis, publicity, promotion, etc. You understand and acknowledge that we have the right to delete your uploaded content if it has exceeded the reasonable storage period or is in violation of laws and regulations. We do not assume any responsibility for any impact caused by such deletion. We kindly remind you that if the content you upload is particularly important to you, please back up the content you upload in a timely manner to avoid unnecessary losses to you.

4. Within the scope permitted by Oulun Electric platform, you may forward and share the promotional pages of Oulun Electric products and/or services and the benefits obtained during the use of Oulun Electric products and/or services to a third party platform (such as wechat, etc.). The detailed agreement shall be subject to the actual functions of Oulun electric platform.

5. Other rights shall be subject to the actual functions of Oulun electric platform.

(2) Obligations of users

1. You understand and agree that when you use Oulun Electrical products and/or services and connect them to the Internet, you shall be responsible for the upstream and downstream network communication and traffic charges incurred by your use of Oulun Electrical products and/or services, which will be directly charged by the network operator. You can set the network usage information through the Settings page of Oulun Electric Platform.

2. You understand and agree to abide by the terms and rules of this Agreement, and timely review and observe the terms and rules published and/or updated from time to time by Oulun Electric products and/or services.

3. You understand and agree that you shall abide by the Constitution and other laws and regulations of the People's Republic of China when using Oulun electrical products and/or services. Including but not limited to the law of the People's Republic of China on guarding state secrets law of the People's Republic of China copyright law of the People's Republic of China computer information system safety protection regulations "computer software protection ordinance" Internet electronic bulletin service management stipulation "the information network transmission right protection ordinance" network security act and related laws and law stipulated by the computers and the Internet Rules; Should observe public order and respect social ethics and shall not harm the network security, may not use the network to endanger national security, honor and interests, incitement to subvert state power and overthrow the socialist system, incitement to split the country and undermine national unity, promoting terrorism, extremism and promote ethnic hatred, ethnic discrimination, the spreading violence, pornographic information, Fabricate and spread false information to disrupt economic and social order, and infringe on others' reputation, privacy, intellectual property rights and other legitimate rights and interests. In any event, we may unilaterally terminate the provision of Oulun Electric products and/or services to you without notice once we reasonably believe that you have engaged in such conduct.

4. You can upload pictures, make comments, put forward opinions and other contents on some Oulun Electric APPS and mini programs. You understand and agree that in the process of performing the above operations, you shall not:

(1) upload, transfer, transmission contains any against the basic principles defined by the constitution, endangering state security, leaking state secrets, subversion, undermine national unity, undermining national unity, damage the interests of national pride and, incite ethnic hatred, ethnic discrimination and undermining national unity, destroy the country's religious policy, promote cults and feudal superstition, obscenity, pornography, gambling, Contents prohibited by laws and administrative regulations or other objectionable including but not limited to information, data, text, photos, graphics, information or other data;

(2) to upload, transfer, transmission, published email address send email to us or otherwise transfer the right to transfer or release of content, such as internal data, confidential information, infringe anyone's patent, trademark, copyright, trade secret or other proprietary rights of the content, advertising messages, promotional materials, such as "spam" content, And software viruses or other computer code, files and programs that interfere with, destroy or limit the function of any computer software, hardware or communication equipment, including but not limited to information, data, text, photographs, graphics, messages or other data;

(3) endanger a minor in any way;

(4) to impersonate or falsely represent or cause to be associated with any person or institution in a disingenuous manner;

(5) Tracking or harassing others in other ways, illegally intruding into others' networks, interfering with the normal functions of others' networks, stealing network data and other behaviors endangering network security;

(6) Provide others with programs and tools specially used for intruding into the network, interfering with the normal functions and protective measures of the network, stealing network data and other activities endangering network security, or knowingly provide others with technical support, advertising promotion, payment and settlement and other help;

(7) Interfere with or destroy Oulun Electric products and/or services or servers and networks connected to Oulun Electric products and/or services, or fail to comply with the provisions of this Agreement;

(8) Willfully or unintentionally violate any relevant Chinese laws, regulations, rules, regulations and other legally valid norms;

You understand and agree that our background will record and keep all your violations of laws and regulations, this Agreement, or infringement on the rights and interests of us or other third parties, and may delete, block or disconnect links based on its own judgment according to circumstances; Stop providing services or closing accounts for you, and have the right to inform or assist government departments to investigate and punish violations and submit them to relevant departments as evidence.

You also acknowledge that, due to reasons beyond the control of Oulun Electric, the information you post on some Oulun Electric platforms may fail to be stored, delayed or published, but understand and agree that Oulun Electric will not be held liable for such failure.

Points, grades, welfare and lucky draw

You understand and agree that some Oulun Electric platforms provide users with points, grades, benefits and sweepstakes, etc. We have the right to determine the rules governing points, grades, benefits and sweepstakes, which shall be subject to the rules governing points, grades, benefits and sweepstakes published and actually displayed for the products and/or services of Oulun Electric.

In order to give back to users, Oulun Electric will regularly or irregularly launch a variety of lottery activities. In order to maintain the fairness and seriousness of the lottery and protect the rights and interests of ordinary consumers, you promise that if you use other people's accounts to participate in the lottery or use other improper means to swipe the lottery, Oulun Electric has the right to cancel your winning qualification and hold you responsible for all legal responsibilities. If your behavior caused losses to Oulun Electric, you will also bear the liability for compensation. In addition, due to the timeliness of the lottery and the distribution of prizes, you agree and confirm that if the prize cannot be delivered on time due to the failure of the winning user to provide the distribution address of the prize or other reasons caused by the winning user, you shall be deemed to have automatically given up the qualification to claim the prize.

Five, advertising,

You understand and agree that we have the right to target you with commercial advertisements or other commercial, non-commercial information during the provision of Oulun Electric products and/or services. We may place the above advertisements or information through, but are not limited to, any location, SMS or other means on the Oulun Electric platform, and we reserve the right to unilaterally change the manner and/or scope of providing the above advertisements or information.

If you do not want to receive advertising SMS related to Oulun Electric products and/or services, you can unsubscribe by replying "TD" to the short message push, or by contacting customer service or sending us an email (refer to Article 16 of this Agreement).

Price policy and payment method

You understand and agree that you may need to pay corresponding fees to purchase some oulun Electric products and/or services provided by us through Oulun Electric platform (such as selling Oulun Electric products in the Micro mall of Oulun Electric wechat platform, and making up the balance for the part exceeding the redemption limit of points, etc.). We have the right to decide and adjust the price policy of Oulun Electric, and the detailed stipulation is subject to the price policy published and actually displayed for the products and/or services of Oulun Electric. However, you should understand and agree that the price information of some products and/or services is subject to change from time to time and you should pay the corresponding fees according to the price of Oulun Electric products and/or services when you submit the order for settlement. At the same time, although Oulun electric plain code marks a price and do our best to make sure to mention the accuracy of the supplied product and/or service price, but it is still part of the product and/or service marks a price error may occur, for obvious errors priced products and/or services, Oulun electric reserves the right to not confirm or cancel the order accordingly.

You understand and agree that the text expression and picture effect on the Oulun Electric Products and/or services page may be modified and adjusted in real time, and we may not give special notice of such changes and adjustments. The product specifications, function description, component information, inventory, purchase limit and other product information displayed on the Page of Oulun Electric products and/or services will be as accurate, detailed and match with the actual product information as possible, but the amount of information of Oulun Electric products and/or services is extremely large. Limited by the development level of Internet technology (such as cache delay, etc.) and the real-time changes of product batch and production supply, the possibility of delay or error in some information cannot be ruled out. You acknowledge and understand such situation, and agree that we will not hold Oulun Electric responsible. We will timely correct the errors such as information lag mentioned by you, so that you can have a better use experience.

You understand and agree that we may provide or link to a third-party payment tool for you to facilitate your payment. We kindly remind you that before establishing legal relationship with a third party, you should carefully read the user service agreement, privacy policy and other legal documents of the third party. Any risks that may arise when you use third-party payment tools (including but not limited to incorrect input of transaction information or illegal activities using your account or bank card or other valuable cards) may cause corresponding economic losses to you. We will not assume any liability for the aforementioned risks and losses on the premise that we fully fulfill our obligations under the terms and rules of this Agreement and comply with the provisions of the law.

7. Orders and logistics

When you place an order to purchase physical goods of Oulun Electric through oulun Electric platform, Oulun Electric or its authorized dealers shall undertake the obligation of supplying goods to you and providing after-sales services such as return and exchange. You understand and acknowledge that Oulon Electric and oulon Electric's authorized dealers are independent entities, and Oulon Electric shall not be liable for any damage caused to you due to the fault of the authorized Dealers other than statutory liability.

Please confirm the name, model, color, price, quantity, specification, consignee's name, telephone number, detailed address and other information of the products you buy carefully when placing an order through The Oulun Electric platform. For the performance of the order, both parties agree as follows:

1. When you represent individual from Oulun electric platform to purchase products and/or services for personal consumption, buy Oulun electrical products for or on behalf of the unit and/or services, in Oulun electric platform to submit your order and pay in full after the success, Oulun electrical or its authorized dealers with you about the goods or services between the business contract is established. Before the sale and purchase contract with you is established, you or Oulun Electric and Oulun Electric authorized dealers have the right to cancel the order of the related goods.

2. While Oulun Electric or Oulun Electric's authorized dealers make every effort to meet the needs of all customers and use commercially reasonable efforts to ensure the supply of Oulun Electric's products, However, due to production, logistics, third-party supply and other factors, Oulun Electric cannot guarantee that it can accurately provide product inventory information at any time or that the products of Oulun Electric that you want to purchase in the order submitted by you will be available (especially the ordered goods or the goods off the market). Before the establishment of the contract, the expected delivery or arrival information displayed by Oulun Electric or the authorized dealer of Oulun Electric is only the reference information provided before the payment of the order. Oulun Electric or the authorized dealer of Oulun Electric will deliver the products you ordered according to the actual supply and logistics situation after the establishment of the contract. If you feel that the delivery time is too long, you may cancel the order at any time before Oulun Electric or an authorized Oulun Electric dealer notifies you of the delivery. After the order is cancelled, Oulun Electric will return the price you have paid without interest in time.

Under 3. After order, your order (single) can contact Oulun Oulun electrical electrical or authorized dealer modify the delivery time and address, but Oulun electric or Oulun authorized dealers don't guarantee can modify success, to modify the order of success, you need to bear so caused by the additional logistics warehousing fee (if any).

4. Oulun Electric sells Oulun Electric products and/or services only to end users. If you are not the end user, please do not purchase Oulun electric products and/or services on Oulun Electric platform. Oulun Electric does not allow bulk resale. Bulk resale refers to the act of buying Oulun Electric goods in bulk and reselling them to direct customers (accumulative total of more than 10 identical products will be considered as bulk purchase). You agree and confirm that you will strictly abide by the provisions of "No bulk resale" of Oulun Electric, and Oulun Electric has the right to take measures including but not limited to cancellation of orders, prohibition of transactions, temporary or permanent account closure and other measures. The violator shall pay 30% of the order amount to Oulun Electric as penalty, and Oulun Electric reserves the right to pursue the violator's legal liability.

5. You agree and confirm that Oulun Electric has the right to unilaterally refund the goods to the payer's account and cancel the order if any of the following circumstances occur before the goods are shipped out or received:

(1) Orders are generated by abnormal processes, including but not limited to illegal participation in purchase restriction activities and destruction of order generation procedures with illegal software;

(2) After the order is generated, there is a dispute or dispute over the account ownership of the user, and the parties cannot reach an agreement on the dispute, and Oulun Electric receives the relevant certificate;

(3) After the order is generated, the orderer or payer raises an objection to the transaction, and Oulun Electric receives the relevant certificate;

(4) After the order is generated, there is evidence to make Oulun Electric believe that the order is controversial or otherwise illegal;

(5) the order under a single user account in violation of the regulations for purchasing, or for a period of time through multiple user accounts order, although the individual account is not in violation of the regulations for purchasing, but by orders of financial payment account orders, shipping address, IP address, phone number etc. Determine the actual purchase is closely related to a person or with the person, And the total purchase quantity of multiple orders violates the purchase restriction provisions;

(6) Other circumstances in which Oulun Electric considers purchasing through improper means.

6. The order is delivered in the order of payment. The estimated delivery time is calculated based on the information of commodity supply and inventory, which may be affected by many factors. Please be aware and understand that orders with the same or similar delivery address, same contact information, same payment account and same consignee may not be shipped at the same time.

7. In order to deliver goods quickly and accurately, you need to fill in detailed and accurate information such as consignee's name, consignee's telephone number and consignee's address, and keep communication tools unblocked. Please check the goods in time after receiving the goods, if you find any problems, please contact us within 24 hours. If the goods are delivered to the consignee who is not your original intention because of the wrong information such as consignee name, consignee telephone number, consignee address, etc., you shall bear the losses caused thereby.

8. You agree and confirm that Oulun Electric or Oulun Electric's authorized dealers will not be responsible for the delivery and may cancel the order if it is delayed or unable to be delivered due to the following circumstances:

(1) The receiving information provided by you is false, inaccurate or incomplete;

(2) No one signs for receipt after the goods are delivered to the receiving address;

(3) If the consignee cannot be contacted, the phone of the consignee stops or does not answer the phone;

(4) Third-party causes or force majeure, such as natural disasters, traffic restrictions, riots, sudden wars, etc.

Intellectual property rights

Unless otherwise agreed or otherwise stated by us, Oulun all content within the electrical products and/or services (except your copyrighted content in accordance with the law), technology, software, processes, data and other information (including but not limited to text, images, pictures, pictures, audio, video, graphics, color, layout design, electronic documents) and by our creation, consolidation or otherwise, such as artificial intelligence to generate content of all knowledge Property rights (including but not limited to copyright, trademark rights, patent rights, trade secrets, etc.) and related rights and interests are completely owned by Oulun Electric. All intellectual property rights and related rights enjoyed by us will not be transferred due to any use by you.

Without our authorization, no unauthorized use (including but not limited to, copy, distribute, display, image, upload, download, modify, rent, and through any robots, spiders and other programs or equipment operation, etc.) shall not modify, adapt, translate for providing Oulun electrical products and/or software for the service, technology, materials, etc., Or creation and Oulun electrical derivative as related to the product and/or services/products or derivatives, or using Oulun electrical part or all of the products and/or services to any third party to provide products and/or service, not through reverse engineering, decompiling, disassembling, or other similar behavior for Oulun electrical products and/or service source code, etc., otherwise, We have the right to pursue your responsibility, ask you to compensate for the loss caused to us or others, and have the right to transfer the above behavior to the relevant government departments to deal with as the case may be.

Please do not under any circumstances use, delete, cover up or change any of our commercial logos including but not limited to "Oulun Electric" (including logos, text, graphics and their combinations of us and our affiliated companies). And other logos, symbols, product and service names), service marks, trade names, domain names, website names or other distinctive brand features (the "Logos"). Without our prior written consent, you may not use this clause the foregoing identification to show alone or in combination with any way, using or applying for a registered trademark and domain name registration, etc., also may not express or implied to another person shall have the right to show you, use, or other shall have the right to deal with the logo, also may not implement the mistake make others think you associated with the identification of other ACTS. You shall bear all legal liabilities for any loss caused to us or others by your use of our above logos in violation of this Agreement.

We grant you only a revocable, limited, non-transferable and non-exclusive license to download Oulun Electric Products and/or Service software during your use of Oulun Electric products and/or services. You may use the software only for the purpose of accessing/using Oulun Electric products and/or services.

You guarantee that the text, pictures and other content (hereinafter referred to as "authorized content") uploaded by you when you use Oulun Electric products and/or services are original or legally authorized (including the right to sub-license and guarantee that you have the right to authorize us to use the above content in the way agreed herein). The intellectual property rights (if any) of any content you upload belong to you or the original copyright owner. In case of any rights dispute caused by infringement or any other defect of rights in the content uploaded by you, you shall solve the dispute by yourself and bear the corresponding liabilities independently. If any third party claims the rights and interests of the licensed content to us, you shall actively defend against the third party for us or, as required by us, provide necessary cooperation and assistance for us to defend against the third party (including but not limited to providing proof of rights, materials and information related to the licensed Content); In case of any loss caused to us due to infringement of the content uploaded by you or any other defects of rights, you shall compensate us for all the losses suffered by us and eliminate the adverse effects caused to us by infringement of the aforesaid authorized content or defects of rights.

You understand and agree that you grant us a worldwide, permanent, free, non-exclusive, sublicensible (multi-level) right to use the Licensed Content from the date the licensed Content is uploaded on the Oulun Electric Platform, Including but not limited to, reproduction, the right of information network transmission right, rights, the right to assembly, the right to modify, translation rights, making derivatives, shows and performances, etc. In addition to the authorship of all intellectual property rights, as well as in our products, any analysis of the brand, publicity, promotion, advertising and/or related marketing in the use, development or authorize others to use and develop the authorization of all or part of the content, etc. The scope of our rights includes but is not limited to all applications and terminal devices that may appear at present or in the future, such as PC, smart phone, tablet computer, smart large screen, smart speaker, smart watch, etc.

For the avoidance of doubt, the above license includes the use, reproduction, display, dissemination of your personal image, likeness, name, trademark, service mark, brand, name, logo, company logo and other rights and interests necessary for us to use the licensed content.

For infringement of authorized Content, you agree that we have the right to defend our rights in our name or in the name of your client by ourselves or others, including but not limited to: monitoring infringement, sending rights protection letters, filing lawsuits or arbitration, mediation, reconciliation, etc. In this case, you further agree that: We have the right to make decisions and implement them independently; At our request, you actively provide necessary assistance to our rights protection activities (including but not limited to providing necessary supporting documents, materials and information required for rights protection); The profits (if any) obtained from rights protection shall be shared with us in half after deducting our rights protection costs.

Ix. Personal information protection

We value and protect your personal information. We will collect, use, store and share your personal information in accordance with the terms and rules of this Agreement, the Privacy Policy of Oulun Electric and the specific Privacy Protection Statement. For details, please refer to the Privacy Policy of Oulun Electric and the specific Privacy protection statement.

You should use Oulun Electric products and/or services after carefully reading and fully understanding the Oulun Electric Privacy Policy, and you should make such choices as you deem appropriate in accordance with the Oulun Electric Privacy Policy when necessary. If you do not agree with the contents of Oulun Electric Privacy Policy, which may result in the normal operation of Oulun Electric products and/or services, or fail to achieve the desired service effect, you shall immediately stop accessing/using Oulun Electric products and/or services.

Protection of minors

We attach great importance to the protection of minors. In accordance with Chinese laws and regulations, you confirm and promise that you are an adult user over the age of 18 who has full capacity for civil rights and civil conduct and can independently bear legal liabilities. If you do not meet the above conditions, you will need to use the products and/or services provided by Oulun Electric accompanied by your legal guardian. We have the right to stop providing Oulun electric products and/or services to you if we have evidence to prove that you have registered your Oulun Electric Account by yourself but are not an adult over 18 years old.

Guardians should guide children to pay attention to safety problems online, nip them in the bud. We do not encourage or recommend minors to consume Oulun electrical products and/or services. If any consumption occurs, minors should ask their guardians to do so or do so with express consent of their guardians.

11. Cyber security

Oulun electric's servers, management and operation occur in the People's Republic of China. Although the Oulun Electric Platform is accessible worldwide, not all Oulun electric products and/or services accessed through the website or client or discussed, mentioned, supplied or provided on the Oulun Electric Platform are available to all people or in all geographical locations. Oulun electric products and/or services are only provided to customers in the Mainland of the People's Republic of China (excluding Hong Kong, Macao and Taiwan).

If you are located in a country or region outside the above geographical scope and wish to purchase Oulun Electric products and/or services, you can purchase them at Oulun Electric's website or store in your location. If you pass this agreement involves Oulun electric platform to buy Oulun electrical products and/or service, but I hope in the country or region outside the geographical scope of use, you should know you from this agreement involves Oulun electric platform to buy Oulun electrical products and/or service doesn't necessarily conform to the laws of the country or region you live in or technical specifications, You continue to use this agreement involves Oulun electrical products and/or services that you aware of risks related to Oulun, vOuluntary electrical to submit your personal information, and is responsible for compliance with local laws and regulations in accordance with the way of use from this agreement involves Oulun electric platform to buy Oulun electric products and/or services.

You may not attempt to access any content of Oulun Electric Platform or use any services of Oulun Electric Platform without authorization by trespassing, password cracking or any other illegal means. You may not trace, reverse search, decrypt or decipher any user information of Oulun Electric Platform, including but not limited to any "Oulun Electric Account" that is not owned by you.

You may not violate any network security mechanism or authentication measures of Oulun Electric Platform or any network connected to Oulun Electric Platform, or detect, scan or test any network vulnerabilities of Oulun Electric Platform or any network connected to Oulun Electric Platform. You may not launch any kind of cyber attack against Oulun Platform or spread viruses, zombies and Trojans in or through Oulun Platform.

You agree not to use any equipment, software or procedures to interfere or attempt to interfere with the normal operation of Oulun Electric Platform or any transactions conducted on Oulun Electric Platform, or to interfere or attempt to interfere with the use of Oulun Electric Platform by others. You may not take any action to store an unreasonable or disproportionate amount of data on orum Electric Platform infrastructure, systems or networks, or systems or networks linked to orum Electric Platform.

The Oulun Electric Platform may contain links to other independent third party platforms provided solely to facilitate Oulun Electric users' access to the third party platform. Oulun Electric does not provide any express or implied warranties regarding the content, services, information, etc. linked to third party websites, nor shall such links be deemed to be Oulun Electric's recommendation, endorsement or authorization of such links. The security and confidentiality of network connection and data transmission between you and Oulun Electric Platform are affected by you and the telecom operator you use, the technology adopted by wechat platform, or other external factors other than Oulun Electric Platform. Despite the prudent internal network security management system and operation process adopted by Oulun Electric and technical measures to prevent computer viruses, network attacks, network intrusion and other activities endangering network security, the information and data you send to oulun Electric platform may still be intercepted by others. Oulun Electric cannot fully guarantee the security and confidentiality of network connection and data transmission between you and Oulun electric platform.

Xii. Modification and Termination of the Agreement

We have the right to change or terminate part or all of Oulun Electric products and/or services, or change, delete or transfer the content you store or publish on Oulun Electric platform at any time based on the business development situation of Oulun Electric or other reasonable reasons, and we shall not be liable for breach of contract by you or any third party.

We have the right to change or terminate your "Oulun Electric Account", password or permission to use Oulun Electric products and/or services, or to change, delete or transfer the content stored or uploaded by users to Oulun Electric Platform for just cause.

You understand and agree that after we stop providing Oulun Electric products and/or services to you, you will not be able to log in and access "Oulun Electric Account" information, and we will stop collecting and using your personal information. Existing personal information can continue to be saved by us after being anonymized. Our termination of Oulun Electric products and/or services to you shall not affect the effect of any breach of contract or any other form of liability you have against us and any third party prior to the termination of services.

Xiii. Responsibilities and Limitations

You understand and accept that Oulun electrical products and/or service is in accordance with the existing technology and the current situation of conditions can be provided, we can't guarantee provided by the European electrical products and/or services without defects, we do not provide Oulun electrical products and/or services (including technology and information) to make any promise or guarantee, express or implied Including but not limited to quality, stability, correctness, timeliness, integrity, coherence, safety, etc., but we are committed to constantly improve the quality of service and service level, to provide you with better service.

In order to improve product functions, improve user experience and safeguard the safety of Oulun Electric's products and/or services, we may update the software of Oulun Electric's products and/or services periodically or irregularly. You should update the software to the latest version, otherwise it may affect your normal use.

To the maximum extent permitted by applicable law, we make no warranties including, but not limited to, the following:

1. Due to the limitations of the technology itself, we cannot guarantee that our website, client and other software are fully compatible with other software, hardware and systems, even though we have made our best efforts. If incompatibility occurs, contact customer service for technical support. If the problem cannot be resolved, you may choose to uninstall and stop using Oulun Electric products and/or services;

2. Because of force majeure, hacker attacks, system is not stable, network interruption, shutdown, communication lines, third party service defects, government behavior, Oulun electrical products and/or service its own planning/adjust/change wait for a reason, all can cause Oulun electrical products and/or service interruption, loss of data loss, account number, account within data loss or damage, and other risks;

3. For designated official channels from non-Oulun Electric (official channels include: Android or apple application market download, scan the qr code on the product download, Oulun electrical download website), Oulun electric products and/or service software, we cannot guarantee the consistency of electrical products and/or service, and security, stability, we can't guarantee whether the infection of computer viruses, whether hidden trojans and other malware in disguise, You will not be liable for any direct or indirect damages.

4. We do not make any warranties relating to the safety, reliability, timeliness or performance of Oulun Electric's products and/or services;

5. We do not guarantee that any Oulun electrical products and/or services or other materials provided will meet your expectations.

You are not allowed to download any information about Oulun electric products and/or services illegally or through unofficial channels (official channels include: download from Android or Apple App Market, download from qr code on products, download from Oulun Electric's official website). Your use of any information downloaded or obtained through The Oulun Electric Platform is at your own risk and you shall bear the adverse consequences of any damage to your computer system or loss of data as a result of such use.

You should take good care of your Oulun Electric account and password, strengthen password security, and regularly change the password to prevent account leakage or theft. We shall not be liable for any loss (including but not limited to loss or reduction of account number, rights and interests of users in account number, property loss, etc.) caused by disclosure or theft of "Oulun Electric Account number" or password not attributable to us.

We do not assume any legal responsibility for the loss or reduction of your account or property in your account due to your failure to properly keep your user name, password or login device, or for the failure to retrieve your account or property in your account due to your lack of identity authentication or false authentication information.

You understand and agree that you are at your own risk of choosing to download and use Oulun electrical products and/or services free of charge, including but not limited to your behavior in using Oulun electrical products and/or services and all consequences arising from your use of Oulun Electrical products and/or services. You are solely responsible for any damage to your computer system or loss of data caused by downloading or using Oulun Electric products and/or services.

You understand and agree that we need, for the whole process of operation shall have the right to decide for business change, adjustment and technical change, etc., shall have the right circumstances, to modify or interrupt at any time, suspend or terminate the Oulun electrical products and/or services without having to inform you that also need not responsible to you or a third party or assume any liability to pay compensation, unless otherwise provided by law or otherwise agreed by both sides.

We are only liable for direct compensation as expressly agreed in this agreement. Except as otherwise agreed herein, in no event shall our total liability for compensation hereunder (including but not limited to the accumulative liability of contract, warranty, infringement and other liabilities) exceed the amount of your order or the amount of service fee charged by us for providing services to you.

Whether or not foreseeable, whether it is the result of what form, we are not due to any special, indirect, punitive, sudden or have a causal relationship between damage or any other damage (including but not limited to loss of profit or interest, business interruption, data loss) take responsibility, including expectations, indirect interest loss, or loss of data, Even if Oulun electric has been informed of the possibility or actual occurrence of such damage and its severity.

14. Liability for breach of contract

You understand and agree that, if you violate the provisions of this Agreement, we shall have the right to unilaterally take such measures as warning, correction within a specified time limit, temporary or permanent closure of your "Oulun Electric Account", deletion, blocking or disconnection, temporary or permanent suspension of providing Oulun Electric products and/or services to you under this Agreement without notice. We have the right to specify the procedures and standards for the determination of breach in this Agreement and the rules forming part of this Agreement.

The above measures shall not affect our claim against you for liquidated damages and all losses we suffer due to your actions (including but not limited to our own direct economic losses, loss of goodwill and compensation, settlement, attorney's fees, legal costs and other indirect economic losses). If your behavior causes us to suffer from a third party's claim, we shall have the right to recover from you after assuming liability to the third party, and you shall compensate us for all the losses incurred thereby. We may also claim damages from you in ways that directly offset your interest in Oulun electrical products and/or services, etc.

Xv. Notice

Under this Agreement, all notices to you may be sent to you by Oulun Electric Platform announcement and station message, email, mobile phone SMS or regular letter transmission, and such notices shall be deemed to have been delivered to you on the date of sending. The content of such notice may have a material impact on your rights and obligations, so you must pay attention to it in time.

You agree that judicial authorities (including but not limited to people's courts) may serve legal documents (including but not limited to litigation documents) to you by modern means of communication such as SMS, email or mail for any dispute arising from the use of Oulun Electric products and/or services. You specify to receive legal documents cell phone number, email and other contact information for you in the use of Oulun electrical products and/or service registration or subsequent updates provided by the mobile phone number, E-mail (match you in as a user generated when Oulun electrical "Oulun electric account"), the judicial organs to the above contact information deemed to be served as a legal document.

You agree that the judicial authority may serve the legal documents to you by one or more of the above methods, and the judicial authority may serve the legal documents to you by multiple methods, and the service time shall be whichever is served first among the above methods. You agree that the above method of service is applicable to each stage of the judicial process. In case of litigation proceedings, including but not limited to first instance, second instance, retrial, execution and supervision procedures, etc.

You guarantee that the contact information provided is accurate, valid and updated in real time. If the legal documents cannot be served or not served in time due to incorrect contact information provided or not timely informed of the changed contact information, you shall bear the possible legal consequences.

16. Contact Information

If you have any doubts or other related matters (including questions, complaints, etc.) in the process of reading this agreement, you can contact us through the following ways :(1) dial the customer service number 4000089318 to contact us; (2) Send email to [email protected] for enquiry; And (3) other contact information provided by us. We will respond to your comments and suggestions as soon as possible. In general, we will not charge you a service charge.

To ensure that we deal with your problem efficiently and provide feedback to you in a timely manner, you need to submit valid identification, valid contact information, written request and relevant evidence to us. We will process your request after verifying your identity.

17. Dispute resolution

The establishment, entry into force, performance, amendment, supplement, termination, interpretation, performance and dispute resolution of this Agreement shall be governed by the laws of the Mainland of the People's Republic of China (for the purpose of this Agreement, excluding the laws of Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan Region). If any provision of this Agreement is invalid due to conflict with the laws of the Mainland of the People's Republic of China, such provision shall be reinterpreted as closely as possible to the intent of the original provisions of this Agreement, and the other provisions of this Agreement shall remain in full force and effect.

This Agreement is signed in Hangzhou, Zhejiang Province, the People's Republic of China. Any disputes or disputes in connection with this Agreement and the Rules shall be settled amicably by both parties through negotiation; If no settlement can be reached through negotiation, either party shall have the right to submit the dispute to Hangzhou People's Court of Zhejiang Province for settlement.

18. Supplementary Provisions

1. You understand and agree that we may transfer our rights and obligations under the terms and rules of this Agreement to a third party in a general manner, and we will notify you in the Oulun Electric Platform in an appropriate manner when such transfer occurs.

2. Our failure to exercise, timely exercise or inadequate exercise of our rights under the provisions of law, terms and rules of this Agreement shall not be deemed a waiver of such rights and shall not affect our exercise of such rights in the future.

3. If any provision of the terms and rules of this Agreement is completely or partially invalid or unenforceable for any reason, the remaining provisions of this Agreement shall remain valid and binding, and we and you shall try our best to achieve the original intention set forth in this Agreement.

4. The names and section headings of the terms and rules of this Agreement are for convenience and reading only and shall not affect the meaning or interpretation of any of the terms and rules of this Agreement.

5. You and we are independent entities, and in no event does this Agreement constitute any warranty or condition of any kind, express or implied, by us to you, nor does it constitute an agency, partnership, joint venture or employment relationship between the parties.

6. The copyright of the terms and rules of this Agreement is reserved by us, and we reserve all the right to interpret and modify the terms and rules of this Agreement, Oulun Electric products and/or services.

7. The effective date of this Agreement is January 18, 2022 or the actual date of Oulun's electrical products and/or services, whichever is later.

Definition of keywords

Specific words used in this Agreement have the following meanings:

1. We or Oulun Electric: zhejiang Oulun Electric Co., LTD.

2. You or Users: members of Oulun Electric, registered and/or non-registered users (such as visitors) who use Oulun Electric products and/or services, and other consumers who use Oulun Electric products and/or services, etc.

3. Affiliated company: refers to the subordinate companies or other affiliated enterprises within the scope of consolidated statements with Zhejiang Oulun Electric Co., LTD. Any party of the company is or will be controlled by, controlled by or under joint control with the company.

5. Oulun Electric official website: refers to the official website of Oulun Electric, the domain name is www.chinaoulun.com.

6. Client: refers to the media through which users access Oulun Electric, Oulun Electric platform and other Oulun Electric products and/or services except the official website of Oulun Electric, in the form of PC, tablet PC, smart phone, smart large screen, smart speaker, smart watch, etc.

7. Oulun Electric Platform: refers to the channel through which Oulun Electric provides all oulun Electric products and/or services to users, including but not limited to the official website of Oulun Electric and wechat platform of Oulun Electric, etc.

8. Oulun Electrical Products and/or Services: Refers to the online products and/or services provided by Oulun Electric for users on the Platform of Oulun Electric based on the Internet through the official website and client of Oulun Electric, including but not limited to download, installation, startup, browsing, registration, login, use, purchase, free trial or experience, etc. As well as Oulun electric products and after-sales services to be sold and/or redeemable points provided to users through the Oulun Electric platform.

9. "Oulun Electric Account" or account number: refers to the accounts required by users to register and use different Oulun electric products and/or services in some Oulun Electric products and/or services, and the account number is the certificate for users to register user identity and use each Oulun electric product and/or service. For convenience of context, all accounts registered for the use of Oulun Electric products and/or services are collectively referred to as "Oulun Electric Accounts" in this Agreement, but this does not mean that all accounts are consistent or that all accounts can be used interchangeably.

10. Terms and Rules of this Agreement: means the Oulun Electric Customer Service Agreement and the specific agreements and rules that form part of this Agreement. "Specific Agreements" means specific user service agreements made by Oulun Electric for specific products and/or services; Specific rules refer to the specific rules for Oulon Electric to display each oulon Electric product and/or service separately to users, including operation guidelines and rules and procedures that need to be displayed to users as oulon Electric product and/or service is updated and developed from time to time.

11. Personal information: refers to all kinds of information recorded electronically or in other ways that can independently or in combination with other information identify a particular natural person or reflect the activities of a particular natural person. Personal information includes personal basic information, personal identification information, personal biometric information, network identification information, personal health and physiology information, personal education information, personal property information, personal communication information, contact information, personal Internet access records, personal commonly used equipment information, personal location information, etc. For avoidance of doubt, personal information includes but is not limited to sensitive personal information.

12. Subject of personal information: refers to the natural person identified by personal information.

13. Personal sensitive information: refers to personal information that, once disclosed, illegally provided or abused, may endanger personal and property safety, easily cause personal reputation, physical and mental health damage or discriminatory treatment. Sensitive personal information includes personal property information, personal health and physiological information, personal biometric information, personal identity information, network identity identification information, etc.

14. Anonymization: refers to the process in which the subject of personal information cannot be identified and the processed information cannot be restored through technical processing of personal information.

15. China or within China: refers to the mainland of the People's Republic of China, for the purpose of this policy only, excluding Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan region.